Refund Policy
Plain-English Summary: We're a services business. Once our team starts work on your account, that time is real and non-recoverable. If you cancel before we start, you get a full refund. Every audit includes revision rounds. If something's unclear or off, we fix it. Refunds after work has started are limited to the specific circumstances outlined below. Questions? Email [email protected].
1. Scope of This Policy
This Refund Policy applies to all services purchased from 2To6X ("Company," "we," "our," or "us"), including but not limited to:
- Google Ads Audit + Rewrite
- Ad Copy Rewrite (standalone)
- Full Campaign Setup
- Google Business Profile Optimization
- Ongoing Monthly Management
- Weekly Strategy Sessions
- Any other services purchased through our Website or engagement agreement
This policy supplements our Terms of Service. In the event of any conflict, the Terms of Service prevail.
2. One-Time Services (Audit, Rewrite, Setup, GMB)
2.1 Cancellation Before Work Begins
Full Refund Available
If you cancel your order before we have begun work on your account, you are entitled to a full refund of all amounts paid. "Work begun" means we have started the audit, accessed your account for analysis, or started writing copy, not merely received your payment.
To cancel before work begins, contact us at [email protected] as soon as possible. We process cancellation requests within 1 business day and issue refunds within 5–10 business days depending on your payment method.
2.2 Cancellation After Work Has Begun
Refunds Generally Not Available
Once we have begun work on your engagement, refunds are not generally available for time and effort already invested. Our services are labor-intensive. An audit involves hours of account analysis; a rewrite involves research, copywriting, and revision. If something in the deliverable is unclear or off, we use the included revision rounds to fix it first.
2.3 Exceptions: When Refunds May Be Issued After Delivery
Notwithstanding the above, we may issue a partial or full refund after work has begun in the following specific circumstances:
We Failed to Deliver the Agreed Scope
If the deliverable we provide materially fails to meet the specific scope confirmed in writing at the time of purchase, for example, an audit that covers only a fraction of the agreed campaigns, we will first offer to complete the work. If we are unable to complete it within a reasonable timeframe, a prorated refund may be issued.
Technical Error or Duplicate Charge
If you were charged more than once for the same service due to a technical error on our payment platform, we will issue a full refund of the duplicate charge promptly upon confirmation.
Service Not Delivered Due to Our Failure
If we fail to deliver within the stated timeframe and cannot provide a revised delivery date acceptable to you, you are entitled to a full refund.
We Cannot Access Your Account
If we are unable to complete the service because you are unable to grant us the required access (and the issue is not resolvable), we will refund the full amount less any hours already spent on preparation work.
3. Ongoing Monthly Management Services
3.1 Cancellation
You may cancel your ongoing management plan at any time by providing 14 days' written notice to [email protected]. Upon cancellation:
- You will not be billed for the next billing cycle after the 14-day notice period
- We will continue to manage your account through the end of your current paid period
- We will revoke our access to your Google Ads account at the end of the engagement
3.2 Prorated Refunds
We do not issue prorated refunds for partial months of management services. If you cancel mid-cycle, service continues until the end of your paid period. No refund is issued for the unused portion of that period.
3.3 First Month Satisfaction
If you are not satisfied with the first month of ongoing management service, contact us within 7 days of your first monthly report delivery. We will review your concerns, make any necessary adjustments, and if we are unable to address the issue to a reasonable standard, may issue a partial refund at our discretion. This applies to the first billing cycle only.
4. Non-Refundable Circumstances
Refunds will not be issued for any of the following reasons:
Dissatisfaction with Ad Performance
We do not guarantee specific results. Poor ad performance after implementing our recommendations, whether due to market conditions, competition, seasonal factors, landing page issues, or Google algorithm changes, is not grounds for a refund.
Change of Mind
Deciding after delivery that you no longer want the service or that you want to take a different approach does not entitle you to a refund.
Failure to Implement Recommendations
If you received our audit and recommendations but chose not to implement them, this does not constitute a basis for a refund.
Google Account Suspension
If your Google Ads account is suspended by Google for any reason before or during our engagement, this is outside our control and not grounds for a refund of services already performed.
Delays Caused by You
If your project is delayed because you did not provide required account access, materials, or information on time, this does not qualify for a refund of any work already in progress.
Services Delivered and Accepted
If the deliverable has been delivered and no dispute was raised within the 7-day post-delivery support window, the service is considered accepted.
5. How to Request a Refund
To request a refund, contact us at [email protected] with the subject line "Refund Request — [Your Name / Business Name]" and include:
- Your full name and business name
- The service purchased and date of purchase
- Your reason for requesting a refund
- Any supporting documentation or evidence (if applicable)
We will acknowledge your request within 2 business days and provide a decision within 5 business days. If approved, refunds are processed within 5–10 business days and credited to your original payment method. Processing time depends on your bank or payment processor.
6. Chargebacks and Payment Disputes
We ask that you contact us directly before initiating a chargeback with your bank or payment processor. Most issues can be resolved quickly and directly. Initiating a chargeback without first attempting to resolve the matter with us may result in:
- Immediate termination of all active Services
- Reporting the dispute to payment processor fraud prevention systems
- Legal action to recover amounts owed plus costs
We fully cooperate with payment processors and banks during dispute investigations and will provide complete documentation of services delivered.
7. Contact Us
If you have questions about this Refund Policy or need to discuss a billing matter: